Support
Last updated: July 1, 2026
Need a hand with ReelTok? Start with the frequently asked questions below — most answers are here. If you still need help, reach out and we’ll get back to you.
Contact
Email us at support@getreeltok.com. We aim to respond within 2–3 business days.
Frequently asked questions
What is ReelTok?
ReelTok is an iOS app for short-form video creators, made by Viral App Labs LLC. Its AI analyzes your TikToks, Instagram Reels, and YouTube Shorts before you post — giving you a virality score, predicted reach, scroll-stopping hooks, and personal coaching so you know why a video will work before you share it.
Is my video data private?
Yes. Your photos and videos are analyzed on-device with Apple's Vision framework and never leave your iPhone. Only a short text summary is sent to generate your score.
How accurate is the virality score?
The score and predicted reach are estimates based on the post itself — not your follower count or account history. They're a directional signal to help you post with confidence, not a guarantee.
Do I need an account?
No. There's no sign-up, name, or email required. ReelTok works with an anonymous device identity.
What platforms does it work for?
ReelTok is built for short-form video — TikTok, Instagram Reels, and YouTube Shorts.
What's the difference between Surge 2 and Surge Lite?
Surge 2 gives the deepest read on your content and powers analysis. Surge Lite is the fastest option for quick answers.
How do I cancel my ReelTok subscription?
Open Settings on your iPhone → tap your name (Apple ID) → Subscriptions → select ReelTok Pro → change your plan or tap Cancel Subscription. Note that deleting the app does not cancel a subscription.
How do I restore a purchase?
In the app, use Restore purchases on the paywall.
Surge isn't working / says "Turn on Apple Intelligence"
Enable Apple Intelligence in iOS Settings, or ReelTok will fall back to its secure cloud.
Looking for our policies? Read the Privacy Policy and Terms of Service.